In March 2008, after rumoured discussions between o2 and Ofcom to have their phones enabled for use on certain airlines, it was confirmed that in the future there would be plans to allow the use of them on UK-registered aircraft, if they wish to do so. This is subject to approval by the relevant UK and European aviation authorities - the European Aviation Safety Agency (EASA) and the Civil Aviation Authority (CAA) in the UK.

Once the approval has been given, it will be a matter for individual airlines to judge whether there is consumer demand for these services.

Is the service available yet? Your airline will tell you if and when services are or will be available on its routes.

Here are some questions which may help you with the details of your booking - we hope you find all the answers here . If not, please contact for further advice and assistance

 

If you choose 'Available Flights Only' (which is the default, by the way), the system will search through all our databases to find the cheapest flight for you on the dates and times you want to travel. You can go through and book these straight away.

If you are more flexible with your travel dates, you should choose the 'Lowest Fares' option. When you choose this option, the system will display the very cheapest fares to your destination in the season you want to travel. You can then select up to three of the fares at a time to check availability. ebookers has millions of discounted and negotiated fares with over 120 airlines, so the chances you'll get a cheap flight are in your favour. Sometimes, though, you'll find that the Lowest Fares will not be available at busy times, so you may need to try different travel dates until you find availability.

 

the system can offer you very competitive quotes within 24 hours. Please contact for further advice and assistance

 

Domestic internal flights can be booked on most airlines anywhere in the world so long as the outbound flight departing from the UK is booked through ebookers.com.

 

At present, the system just has seats ex UK and France due to restrictions imposed by our partner airlines.

 

ebookers acts as an agent for most scheduled airlines worldwide, but do not sell seats on chartered airlines, so do not serve those destinations serviced only by charter flights.

 

ebookers UK is registered in the UK so regulations only allow us to reserve tickets flying from UK airports. If you wish to fly from one of the other countries in which ebookers operates just click on the relevant country flag on the home page.

 

If permitted by your airline's regulations, ebookers can credit points to your account. To do so, please contact ebookers for further advice and assistance

 

 

This information is available from the booking engine. Alternatively, contact our Help Desk.

 

ebookers can make a seat allocation request with the airline, but cannot guarantee this allocation will be confirmed.

 

If you get to the last stage of your flight booking and you get a screen displaying an error message, please contact ebookers for further advice and assistance and tell them your name and which flights you were trying to book and at what time. Sometimes technical glitches cause this error screen to display even when your flight has been successfully booked. The ebookers team can do a quick search to make sure your booking has gone through and then advise you of your confirmation number.

 

• There are two charges levied in addition to the price of the ticket:
  Certain airlines impose a Passenger Service Charge (PSC) ranging from £4.90 to £10.40 depending upon the airport you travelled from.
• Governments worldwide impose airport taxes that, typically, range from £16 to £60 per passenger.

 

 

Generally all tickets are issued on a non-refundable/ non-endorsable basis unless otherwise stated. However changes, if permitted, will normally attract a charge. If not, please contact ebookers for further advice and assistance

 

• Reservations will be cancelled automatically if any payment has not been received within 72 hours of the reservation being made.
• All tickets are issued on a non-refundable / non-endorsable basis unless otherwise stated.
• Conditions under which cancellations can be made are explained in our booking terms and conditions. Please contact ebookers for further advice and assistance

 

Air tickets returned for refund are subject to a minimum cancellation charge of £100 per ticket, irrespective of the number of tickets returned. Tickets are presented to the respective airline or consolidator for assessment. Refunds by airlines or consolidators for part-used tickets are always less than pro-rata and in some cases there may be no refund value whatsoever. Refunds will not be paid to you until they have been received by the Company from the relevant airline or consolidator. This usually takes 8-10 weeks but in some cases (e.g. lost tickets) it may take considerably longer, i.e. up to 9 months.

 

Child: 2 - 11 years for the full travel period.
Infant: 0 - 1 years for the full travel period.
Infants are not allocated a seat and must travel on an adult's lap.